Aston Jewellery Guarantee

You may return your order within 14 days for a full refund.
Our products are fully guaranteed to be free from defects .
All products are Hallmarked according to UK legislation.

Returns Policy

When returning jewellery, please ensure items are returned as sent, with all packaging and tags attached.
Jewellery must be unworn and not modified.
Your normal statutory rights are not affected.

Important Notice - Rings:

We accept returns on unworn Ladies Rings between the sizes of J to Q
and Men's Rings between the sizes of R to W, if you order the wrong ring size.

Please note that rings outside of these sizes are especially made for you
and as such are not refundable or exchangeable.

Important Notice - Earrings:

Due to health regulations earrings are not refundable or exchangeable.

Returns

Before you can return an item you need to be issued with a Returns Authorisation Number
which you can receive by emailing astonmerchandise@aol.com , or call on 07708648719

Once we have received the jewellery we will confirm to you that your credit/debit card has been reimbursed with the full amount of money. It normally takes up to 5 days for the refund to appear on your card statement.

Please ensure no damage is caused to the jewellery whilst in your care.

Delivery

Aston Jewellery and Gems aims to send orders out within 24 hours of receipt.
We are confident that we can fulfil the majority of our orders within 7 working days.
If you need to know the expected delivery date of an item, please call or email us.
Please advise us if you have any special delivery requirements.

For security we send our jewellery out via the Royal Mail Signed For Services.

For security we use plain outer packaging.

Aston Jewellery and Gems is part of Aston Merchandising
www.astonmerchandising.co.uk